Ø Work closely with the Front Office Manager and Assistant Front Office Manager by resuming responsibility as shift leader. Motivating associates to ensure the consistency in service standards provided to guests is a good practise of Marriott’s philosophy .
Ø Ensure a high quality of service is provided to all external and internal customers of your department.
Ø Devote all your working time and efforts to the business of the hotel and carry out duties assigned to you by your direct supervisors.
Ø Conduct all your duties in accordance with the rules, practices, procedures and policies, which are outlined in the associates handbook and promote the spirit of teamwork whenever and wherever is possible.
With more than 300 managed properties worldwide (including conference centers) our flagship brand, Marriott Hotels & Resorts celebrates the drive, focus, and resilience of our guests while focusing on exceptional service and genuine comfort. As part of the Marriott Hotels & Resorts team, you'll work to make the most of the travel experience of each and every guests. Find Your World™ at Marriott Hotels & Resorts.
1. Ensure all Standard Operating Procedure and Local Operating Procedures are adhered to and carried out.
2. Assist in monitoring the supplies and maintenance of all Concierge equipment.
3. Meeting VIP guests at ground floor.
4. Assist in training and coaching of all Concierge Associates.
5. Ensure daily operations flows smoothly and consistent visibility in the hotel’s lobby to provide easy access to all guests and associates.
6. Planning of manpower and duty rosters.
7. Attending departmental meetings or any other meetings as assigned by the management.
8. Request for guest to fill up our GSS forms upon check out.
9 . To counsel/coach all associates to ensure the consistency of their performance.
1 0 . To liaise with other departments on new policies/packages.
1 1 . Knowing all emergency procedure at all times.
1 2 . B e wary of general liability issues and if unclear to check with Department Head.
13. Maintain effective service in line with the Hotel’s Corporate Image
a) Company’s Grooming Standard
b) Standard Operation Procedures
/Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws./
**Job:** **Guest Services/Front Desk**
**Organization:** **Marriott Hotels Resorts**
**Title:** **Chief Concierge**
**Location:** **CHN-China-Shanghai-JW Marriott Hotel Shanghai at Tomorrow Square**
**Requisition ID:** **14001TZO*