礼宾部主管

万豪国际集团

公司规模:
 10000人以上
公司性质:
 外商独资
公司行业:
 酒店/餐饮
工作经验:
 不限
最低学历:
 不限
工作性质:
 全职
职位类别:
 行政/后勤/文秘 - 助理/秘书/文员, 行政/后勤/文秘 - 其他
发布日期:
 2014-10-09
管理经验:
 否
招聘人数:
 若干
工作地点:
 中国
MAJOR RESPONSIBILITIES:

                     

  Ø    Work closely with the Front Office Manager and Assistant Front Office Manager by resuming responsibility as shift leader. Motivating associates to ensure the consistency in service standards provided to guests is a good practise of Marriott’s philosophy  .     

   

  Ø    Ensure a high quality of service is provided to all external and internal customers of your department. 

   

  Ø    Devote all your working time and efforts to the business of the hotel and carry out duties assigned to you by your direct supervisors.                            

   

  Ø    Conduct all your duties in accordance with the rules, practices, procedures and policies, which are outlined in the associates handbook and promote the spirit of teamwork whenever and wherever is possible. 

 
With more than 300 managed properties worldwide (including conference centers) our flagship brand, Marriott Hotels & Resorts celebrates the drive, focus, and resilience of our guests while focusing on exceptional service and genuine comfort. As part of the Marriott Hotels & Resorts team, you'll work to make the most of the travel experience of each and every guests. Find Your World™ at Marriott Hotels & Resorts.
  
  

SPECIFIC DUTIES:

  1.           Ensure all Standard Operating Procedure and Local Operating Procedures are adhered to and carried out.   

   

 2.        Assist in monitoring the supplies and maintenance of all Concierge equipment. 

   

 3.                   Meeting VIP guests  at ground floor.   

   

 4.                   Assist in training and coaching of all Concierge Associates. 

   

 5.                   Ensure daily operations flows smoothly and consistent visibility in the hotel’s lobby to provide easy access to all guests and associates. 

   

 6.                   Planning of manpower and duty rosters. 

   

 7.                   Attending departmental meetings or any other meetings as assigned by the management.   

   

 8.                   Request for guest to fill up our GSS forms upon check out.   

   

 9  .        To counsel/coach all associates to ensure the consistency of their performance. 

   

 1  0  .      To liaise with other departments on new policies/packages. 

   

 1  1  .      Knowing all emergency procedure at all times.   

   

 1  2  .        B  e wary of general liability issues and if unclear to check with Department Head. 

   

    13.      Maintain effective service in line with the Hotel’s Corporate Image   

   

 a)                   Company’s Grooming Standard 

   

 b)                   Standard Operation Procedures 

   

                          Departmental Policies  

 
/Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws./
  
  
**Job:** **Guest Services/Front Desk**
  
**Organization:** **Marriott Hotels Resorts**
  
  
**Title:** **Chief Concierge**
  
**Location:** **CHN-China-Shanghai-JW Marriott Hotel Shanghai at Tomorrow Square**
  
**Requisition ID:** **14001TZO*

公司介绍

万豪国际集团是世界上著名的酒店管理公司和入选财富全球500强名录的企业。万豪国际集团创建于1927年,总部位于美国华盛顿。万豪国际集团目前拥有18个著名酒店品牌,在全球经营的酒店超过2700家,年营业额近200亿美元,多次被世界著名商界杂志和媒体评为首选的酒店业内最杰出的公司。万豪国际集团在纽约及美国其它证券交易所上市,代号为MAR。
万豪国际集团的发展起源于1927年,由已故的威拉德·玛里奥特先生在美国华盛顿创办了公司初期的一个小规模的啤酒店,起名为“热卖店”,以后很快发展成为服务迅速、周到、价格公平、产品质量持之以恒的知名连锁餐厅。其成功经验的关键是自公司成立之日起,就以员工和顾客为企业的经营之重。
威拉德·玛里奥特先生创立的经营思想是:你如能使员工树立工作的自豪感,他们就会为顾客提供出色的服务。在此基础上,连锁“热卖店”的成功经营为玛里奥特涉足于后来酒店业的发展提供了先天的条件。官网:http://www.marriott.com.cn/default.mi

联系方式

公司地址:
 北京东城区建国门南大街7号
邮政编码:
 
电话:
 010-58118888
传真:
 
联系人:
 
电子邮件:
 
公司主页:
  http://www.marriott.com/

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