Senior Customer Administrator

SWIFT

公司规模:
 1000-9999人
公司性质:
 外商独资
公司行业:
 基金/证券/期货/投资
工作经验:
 不限
最低学历:
 不限
工作性质:
 全职
职位类别:
 行政/后勤/文秘 - 助理/秘书/文员, 行政/后勤/文秘 - 其他
发布日期:
 2014-10-09
管理经验:
 否
招聘人数:
 若干
工作地点:
 北京市
Title: Senior Customer Administrator
Location: CHN-Hong Kong


Job Summary :

The partner / contributor coordinator position is the key link between the services and support department and the partners or contributors. Main task is the management of the outsourcing of services (internal/external) end to end. The roles and responsibilities include the daily management of partners, negotiating and follow up of contracts, statement of works, and making sure that processes and tools are in place to ensure quality in delivery.

He/she should possess a positive customer-oriented attitude with good organizational capability and be prepared to take on additional duties where appropriate.
Your responsibilities will be to:

* 
Contribute in (re)negotiating contracts with external partners and work closely together with Partner management to define the partner strategy for the region. 
* 
Create statement of works when services are outsourced 
* 
Quality control on delivery by external and internal contributors (Partners, Support). If needed take measures to ensure the highest quality of delivery is reached. 
* 
Follow up and management of ongoing projects with customer and partner, through regular reporting and meetings. 
* 
Define processes, create tools and documentation to help (new) partners and potentially other contributors certified on SWIFT’s products and associated service delivery. 
* 
Follow up on invoicing related matters when outsourced 
* 
Contribute in the overall KPI’s of services, especially related to profitability, revenue and quality. 
* 
Interface with internal functions to ensure compliance in the delivery of products and services. 
* 
Acquire operational, process and product knowledge to resolve customer inquiries and problems. 
* 
Provide highest quality customer services and support in compliance with all internal and external procedures.

DO YOU HAVE WHAT IT TAKES?



Education:Bachelor degree



Experience: At least 1 year of experience in customer/partner relationship environment



Skills Required:

* Professional knowledge and expertise in using office tools is an advantage

* Customer orientation and commitment to quality

* Strong communication and negotiation skills

* Team spirit as well as the ability to work independently

公司介绍

SWIFT又称:“环球同业银行金融电讯协会”,是国际银行同业间的国际合作组织,成立于一九七三年,目前全球大多数国家大多数银行已使用SWIFT系统。SWIFT的使用,使银行的结算提供了安全、可靠、快捷、标准化、自动化的通讯业务,从而大大提高了银行的结算速度。由于SWIFT的格式具有标准化,目前信用证的格式主要都是用SWIFT电文。http://www.swift.com/
  

联系方式

公司地址:
 北京市西城区金融街7号英蓝国际金融中心819-821 房
邮政编码:
 100034
电话:
 +86 10 6658 2900
传真:
 
联系人:
 
电子邮件:
 
公司主页:
  http://www.swift.com/

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