• help usa
  • $121,710.00 -79,090.00/year*
  • Bronx , NY
  • Social Services/Counseling
  • Full-Time
  • 1000 E 179th St

Loading some great jobs for you...


HELP USA is one of the nations largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence.With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people per year in 52 programs and residences across five states and is continuing to grow. HELP provides 3,500 units of permanent and transitional housing as part of its 30-year commitment to families and individuals in need of safe, stable homes.

Director of Social Services

HELP USA is seeking a Directorof Social Services for one of its family shelters. The Director of Social Services will be responsible for the overall management and direction of a comprehensive program of social services for a family shelter with the goal of expeditious placement of residents into permanent housing and providing assistance in becoming self-sufficient. Services include assessments, counseling, service planning, and developing and monitoring linkages with programs that provide entitlements and medical, educational, substance abuse, employment, child care, and mental health services.

Responsibilities include:

  • Provide and ensure delivery of quality services to all residents through direct supervision of a team of Case Managers andHousing Specialists.

  • Coordinate all case management services, including family assessments and development and implementation of service plans.

  • Act as the point person with subcontractors and/or service providers including, but not limited to, medical providers, Board of Education personnel, mental health providers, and employment services providers.

  • Identify changing program needs and program gaps and develop new services, service directions, and/or programs to meet client needs.

  • Ensure all employees in Social Services department receive all mandated training for HELP USA employees, social service employees, and any courses which are indicated for additional professional growth and development as a department or as individuals.

  • Act as a liaison with other department directors.

  • Collect, analyze, and report on departmental statistics as required by HELP USA, funding bodies, and regulatory agencies.

  • Ensure adherence to all requisite regulations and HELP USA policies and procedures.


  • Masters DegreeRequired -- Social Work, Counseling or related field

  • Minimum five (5) years management experience required, including experience working with homeless populations.

  • Knowledge and understanding of team concepts, preferably in a residential setting.

  • Experience working with the NYC Department of Homeless Services/HRA is preferred

  • Knowledge and understanding of family systems approach to practice is a plus.

  • Bilingual (English/Spanish) is a plus

  • Literacy with Microsoft applications required.

EOE. A Drug Free Workplace.


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

Launch your career - Upload your resume now!

Upload your resume

Loading some great jobs for you...